WaPilot We want you to be happy with WaPilot. This policy explains cancellations and refunds for licenses bought from WaPilot.
Cancellation
Licenses are prepaid for a month or a year and do not renew automatically, so there is nothing to cancel: if you don't renew, the license simply ends on its expiry date. You can keep using it until then.
Refunds
- First purchase: if the extension does not work for you, ask for a full refund within 7 days of your first payment.
- Renewals and upgrades: refundable within 7 days if the extra time has not been used, for example a renewal made by mistake well before expiry.
- Duplicate or failed payments: if you were charged twice or charged without receiving a license, we refund the extra amount in full.
- After these periods, payments are not refundable, except where required by law or where the service was unavailable for a long time because of a fault on our side.
How to ask
Email us from the address you bought with, including your invoice number (for example WAPILOT/2026-27/00001). We reply within 2 business days. When a refund is approved, the license is deactivated.
When you'll get the money
Approved refunds go back to the original payment method through Razorpay within 5–7 business days; your bank may take a few more days to show it. A credit note is issued against the original tax invoice.